Dispatch privacy notice.

Who is responsible

The Discord server whose bot you are using runs its tickets and decides what happens to them: it is responsible for your data (the "controller"). Highwatch Dispatch, run by an individual developer based in Ohio, United States, hosts the bot for that server and handles the data only on its behalf. Our full privacy policy covers the rest of Highwatch.

What the bot keeps

• Your Discord id and name, and what you and staff write in a ticket you open or are added to, with the time of each message.
• Files posted in the ticket, kept encrypted.
• Answers you give in the ticket's form, and any rating you give when it closes.
• Records staff keep about the ticket, such as who claimed it, notes and its transcript.
• If the server runs DayZ or Rust with Highwatch: the Steam account linked to you, either by you in game (!link), by you through the bot's /steam command (we receive only your Steam64 id), or by staff, which is always shown as not proven. Staff can then see your character, play time and the number of cases and notes on that server.

The bot reads messages only in its ticket channels. It does not read your other messages, does not send you direct messages you did not ask for, and never shows anything about you from another server.

Who sees it

The server's staff for that kind of ticket, and anyone the server lets read the transcript. Highwatch does not read tickets except to fix a problem the server asked us to look at or where the law requires it. Your data is never sold, shared with other servers, used for advertising or used to train AI.

How long

Each server chooses how long what was said in a ticket is kept after it ends: between 30 days and 3 years, 365 days unless it changes it. When a server stops using Dispatch, everything held for it is deleted at once. Backups expire within about four weeks, and encrypted off site copies about thirty days after that.

Removal and your rights

Use the bot's /report command and choose to have what it holds about you removed. That request goes to the server's owner, who removes your tickets, messages, files and reports for that server. You can also report a problem with the bot the same way. If the server does not help, write to [email protected] and we will work with them. Depending on where you live you may also have the rights listed in our privacy policy.

Please never post payment card details, passwords or other sensitive information in a ticket.

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