Terms of service.

Agreement

These terms are an agreement between you and the individual developer based in Ohio, United States, who runs Highwatch ("we", "us"). They cover the website, the Server Desk and Server Manager apps, Highwatch Control, the hosted ingest, the @Highwatch mod and its add-ons, the Highwatch Rust plugin, the Highwatch Discord bot, Highwatch Dispatch, store pages and the Highwatch Discord community (together, "Highwatch"). By using Highwatch you accept these terms and our privacy policy. If you use Highwatch for a community or organisation, you accept them for it too.

Who can use it

You must be at least 16, and old enough to agree to these terms where you live. You must give accurate details when you register and keep your access keys, tokens and sign ins safe. You are responsible for what happens under your keys and your team's accounts.

Early access

Highwatch is in early access and free to use during it. Features change often, some are marked as not yet proven on live servers, and things may break. We may change, pause or remove features. If we introduce paid plans, we will announce them in advance.

Your servers and your players

You choose to run Highwatch on servers you own or operate, with the permission of your game host where that is needed. You are responsible for:

• Following the rules of the game, the platform and your host, including the Bohemia Interactive and Facepunch server rules, Steam's terms and Discord's terms.
• Telling your players and staff what your server collects through Highwatch, including staff action logging, and having a lawful basis for it. You are the controller of your players' and staff's data, and we process it for you as described in the privacy policy.
• The decisions you and your staff make. Highwatch shows evidence and flags; it never decides who is cheating. Kicks, bans and other actions taken from Highwatch are yours.
• Keeping your own backups. The Server Manager makes backups, but you should keep copies of anything you cannot lose.

Acceptable use

Do not use Highwatch to:

• break the law, or harass, stalk or harm anyone;
• watch players or staff in ways they have not been told about where the law requires notice;
• attack, overload or probe Highwatch or anyone else's systems, or get around limits, keys or roles;
• access servers or data you are not authorised to;
• resell, rent or sublicense access to Highwatch.

We may suspend or revoke access keys that break these terms or put the service or others at risk. Where we reasonably can, we will tell you first.

Store pages

If you sell supporter perks through a Highwatch store page or a store hook, you are the seller. Payments go to your own Stripe account under your agreement with Stripe; we never hold the money and take no cut. You are responsible for your prices, taxes, refunds, chargebacks, customer support and any terms you give buyers, and for making sure what you sell is allowed by the game's rules. Highwatch delivers only what the shop offers: priority queue places and LBmaster perks. In game items, kits and currency are not sold through Highwatch.

Highwatch reports whether each perk landed and lets you retry or end one, but delivery depends on your server, your Server Manager and your LBmaster setup. We are not responsible for perks that fail to deliver; test with a test product and a small real purchase before selling.

Buyers: your purchase is from the server's owner, not from us. Ask them about refunds or problems with a perk.

Highwatch Dispatch

If your community uses Highwatch Dispatch, you are the developer of the Discord application whose bot runs it, and we operate that application for you as your service provider under the Discord Developer Terms of Service. This section is our written agreement for that:

• We use your bot's token, the Discord API and the data Dispatch receives only for your community, at your direction, to run Dispatch for you, and for no purpose of our own.
• We keep your token encrypted, never share your community's data with another community or any third party except our own service providers listed in the privacy policy or where the law requires, never sell it, and never use it to train AI.
• When you leave Dispatch from the dashboard, or Discord tells you to stop using us, we stop at once and delete what we hold for your community; backups expire as the privacy policy says.
• We tell you without undue delay if unauthorised access affects your community's data, so you can tell Discord and your members.

You remain responsible to Discord for your application and to your members for their data. You must keep a privacy policy linked in the Discord Developer Portal (you may use the Dispatch privacy notice), review reports made with /report, not ask members for payment details or other sensitive data in tickets, and follow Discord's terms, including App Review for Message Content if your server needs it.

The software

We give you a personal, non exclusive, non transferable licence to use the Highwatch apps and services while you follow these terms. The @Highwatch mod, its add-ons, the Rust plugin and the ingest are source available under the Highwatch Source-Available License: you may read and modify them for use with Highwatch on your servers, but not redistribute them, use them with another service or build a competing product from them. Highwatch, its name and logo are ours. DayZ is a trademark of Bohemia Interactive and Rust is a trademark of Facepunch Studios; Highwatch is not affiliated with either.

The apps check GitHub for updates. Some features need the current version, and very old versions may stop working with the hosted services.

Third party services

Highwatch works with services we do not control, such as Steam, Discord, CFTools, Stripe, uMod, Codefling, LBmaster and the game itself. Your use of them is under their terms. If one changes or stops working, the matching Highwatch feature may stop too.

Feedback

If you send us ideas, bug reports or suggestions, we may use them to improve Highwatch without owing you anything for them.

Ending

You can stop using Highwatch at any time; removing a server from the hosted ingest deletes its data as described in the privacy policy. We may end or suspend your access if you break these terms, if the law requires it, or if we stop offering Highwatch, in which case we will give reasonable notice where we can so you can export what you need. Sections that by their nature should last (licence limits, disclaimers, liability, disputes) survive.

No warranty

Highwatch is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy and non infringement. We do not promise it will be uninterrupted, error free or catch every cheater, and running a server mod or plugin is your decision and your responsibility.

Limits on liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, players or goodwill, arising from Highwatch. Our total liability for any claim about Highwatch is limited to the greater of the amount you paid us for Highwatch in the twelve months before the claim, or 50 US dollars. Some places do not allow these limits, so they apply only as far as the law permits.

You agree to cover our reasonable losses from claims by your players, staff or others that arise from how you run your servers, your store, or your breach of these terms.

Disputes

These terms are governed by the laws of the State of Ohio and the federal laws of the United States, without regard to conflict of law rules. Any dispute that is not resolved informally will be heard in the state or federal courts located in Ohio, and you and we agree to the personal jurisdiction of those courts. Before any formal claim, contact us at [email protected] and we will try to resolve it informally within 30 days. If you are a consumer in a country whose law gives you rights these terms cannot remove, those rights still apply.

Changes to these terms

We may update these terms as Highwatch changes. We will change the effective date at the top, and for significant changes give notice in the Discord at least 14 days before they apply. Continuing to use Highwatch after that means you accept the new terms.

Contact

[email protected], or a ticket in the Discord.

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